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Terms of Service and User Agreement

This is an Agreement between you and For My Best Pal (FMBP), . If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern FMBP’s relationship with you in relation to this website.

The term “FMBP” or “us” or “we” refers to the owner of the website whose registered office is 7840 Cavendish Pl, Suwanee, GA 30024. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

FMBP provides a Website that sells various pet products, as manufactured or provided by FMBP's suppliers, to the FMBP community.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the United States Copyright Law.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Our Website may contain links to other websites. You understand and agree that we have no control over the content of any such websites, especially with regards to the accuracy, reliability, and timeliness of their content. As always, you understand and agree that your reliance on any content from such websites is solely at your own risk. You understand and agree that FMBP is in no way liable for any damages to you that may arise from such reliance, regardless of the fact that you reached such a website through our Website.

You may not create a link to this website from another website or document without FMBP’s prior written consent.

To use our Website, you must first register with FMBP . By registering with FMBP , you represent that you are at least 18 years old and that, to the best of your knowledge and belief, your registration information is truthful, accurate, and complete. A user name and password will be assigned by us or chosen by you. You understand and agree that you are responsible for maintaining the secrecy of your password and for activities occurring under your account. You should change your password promptly and notify us if you believe that others are accessing your account. To protect yourself and FMBP , you understand and agree that you will not loan your user name and password to others.

FMBP is committed to your privacy and will not share your personal information with anyone. However, you understand and agree that FMBP may release user information about you if required by law or subpoena, or if such release of the information is necessary to address unlawful or harmful activity.

You understand and agree that by using our Website, your name may be placed on promotional lists to receive emails regarding our Website, news from our affiliates, and the FMBP newsletter. If you wish to be removed from such mailings, you understand and agree that you must contact FMBP via email at to be removed from such mailings.

You understand that our Website and any newsletters or emails you receive from FMBP or our affiliates may include user-contributed materials (such as web blogs or discussion groups), testimonials and opinions from other individuals, including, but not limited to, users of our Website, manufacturers and service providers, and other industry professionals. You understand and agree that such user-contributed materials, testimonials, and opinions are considered those of the individual that gave them and in no way represent a warranty of our products and services. Furthermore, you understand and agree that FMBP is no way liable for such user-contributed materials, testimonials, and opinions.

You understand that FMBP does not warranty the quality or functionality of any product or service you may purchase from FMBP. You understand and agree that in such a case, your claim is against the manufacturer of the product or provider of the service. FMBP may assist you with such issues, but FMBP is under no obligation to do so. FMBP makes no representations, guarantees, or warranties, either express or implied, of any kind with respect to products or services sold on our Website. With regard to any products sold through FMBP, FMBP expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose, AND you understand and agree that the sole and exclusive maximum liability of FMBP will be the price of the product ordered. With regard to services sold through FMBP , you understand and agree that FMBP has no liability whatsoever. You understand and agree that in no event will FMBP , its officers and employees, and its representatives ever be liable for special, indirect, consequential, or punitive damages related to the sale of any product or service.

You understand and agree that FMBP's pricing and availability of inventory are subject to change and that, while we will use our best efforts to make sure our Website has current information, the price or availability of a given product or service on our Website may not be accurate. Furthermore, you understand and agree that FMBP reserves the right to limit and/or refuse sales to resellers.

FMBP will automatically apply all applicable sales and use taxes for any order to be delivered within the State of Georgia. For any other orders, you understand and agree that you are solely liable for the payment of any applicable sales and use taxes, customs, and other related fees.

While we actively support fighting credit card fraud, FMBP has a zero-tolerance policy regarding credit card charge-backs. If you use a credit card to purchase FMBP products and/or services and then start a charge-back process regarding such a purchase, FMBP will immediately terminate your account AND your account and the credit card number you provided will be blacklisted in our systems. You can never again use that account and credit card with FMBP.

If you violate any provision of this Agreement, FMBP may terminate your account. If FMBP does terminate your account, we will send you an email stating that your account is being terminated and why it is being terminated to the email address you have listed in your account profile.

If we cannot amicably resolve any legal dispute or damage claim that should arise from your interactions with our Website and/or FMBP , you agree to resolve any such dispute or damage claim by arbitration. The arbitration proceeding shall be conducted in Fulton County, GA, in accordance with the rules of the American Arbitration Association then in effect with one (1) arbitrator to be selected by mutual agreement of both you and FMBP. If we cannot agree on an arbitrator, then the American Arbitration Association shall select an arbitrator from the National Panel of Arbitrators. The laws of Fulton County of the State of Georgia shall apply to the arbitration proceedings. You agree that the arbitrator cannot award punitive damages to either of us and agree to be bound by the arbitrator's findings. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

You agree that the laws of Fulton County in the State of Georgia are to be used with regards to any interactions with this website or FMBP.


Returns Policy

If you are not completely satisfied, simply return the item purchased in original condition within 15 days of delivery for a full merchandise exchange, or issue return to your original credit card used for the purchase. Merchandise must be returned in unused condition.

Personalized, custom made, and other special order items are not refundable and are final sales. Items purchased on sale which do not fall under the categories mentioned above may be exchanged for different size or given a refund. Due to standard health regulations we cannot accommodate returns or exchanges of beds.

We will exchange a defective product or one that is damaged in shipment to you. In such a case and solely at our discretion, we may be responsible for the cost of the return shipment to us.
We are not responsible for any item that is lost in return shipment. We strongly encourage you to place insurance on any items you send back to us. Upon your request and our receipt of the returned products, we will issue refunds for returned products. We will return payment, less shipping charges, to you within 30 days of your request. We will only refund payments in the manner in which they were made (i.e. if you paid with a credit card, the refund would be issued back to your credit card).

Returned carriers, strollers, and pet furniture, will receive refund less 10% restocking fee.

Except in cases where the return is the result of a shipping error or the item arrives damaged or defective, original shipping charges are non-refundable.

Please contact us and have your Customer Order Receipt available. We are available via email at We will provide you with a Return Merchandise Authorization (RMA) form, and a number for each return/exchange, which is valid for 15 days from date of order delivery, and a return label in case we are responsible for the shipping costs. A valid RMA number must be included with your return and labeled clearly on your return package in order to assure proper credit. We are not responsible for merchandise returned without a valid RMA number. All returns must include customer receipt/original packing slip and completed return merchandise authorization (RMA) form. Please let us know on the RMA form if you wish to exchange for different size, different product, or refund back to your credit card from the original purchase.

If you wish to cancel part or your entire order after your credit card has been charged and the order has been processed but not shipped, you may be charged a 5% restocking fee to cover the credit card fees associated with your order.


Shipping Policy

Order processing generally takes 1-3 business days from time of order placement for items we have in stock. Custom, personalized, and special order items may take longer. Please refer to the individual product description for ordering processing times. Note that certain products we carry are made to order by the designer and may take 3-6 weeks. Sometimes order processing times may be delayed if one item is out of stock on your order. We will notify you if any unforeseen delays arise. No cash on delivery (COD) is accepted.

Orders shipped standard ground usually take 3-5 business days to deliver from the time we process and ship the goods.

Two Day shipped orders usually take 2 business days to deliver from the shipping date.

We will notify you of the additional charges, if any, prior to shipping your order.

UPS, USPS, FedEx, or DHL will be used at the sole discretion of For My Best Pal and our suppliers, when shipped directly from them. All items will be traceable for your protection.

Once we process your order and ship out your order, we will send an order confirmation email to you with your order tracking number which provides the status of your shipment and estimated date and time of delivery. If the shipment has not arrived after the indicated delivery date, please contact the common carrier with your shipment or order tracking number to obtain delivery status on your order.

We do our best to ensure accurate and timely delivery. Most parcels reach their destination promptly and without incident. However, sometimes a parcel is lost, damaged, or stolen in transit. We are not responsible for parcels lost, damaged, or stolen in transit. Please contact the common carrier used to file a claim (information will be in your order confirmation email).

If the common carrier is unable to deliver the shipment for any reason, whether unclaimed, refused, invalid or unknown address, we will, upon return of the shipment to us, charge a 10% restocking fee for the entire purchase price, less shipping and handling fees, which are non-refundable. If you wish for us to resend your shipment, you will be charged additional shipping charges.

For My Best Pal shall automatically charge and withhold applicable sales tax of 7% for orders to be delivered to addresses within Georgia, including state and local sales taxes. International customers are responsible for all applicable export taxes, custom fees,and other fees related to their order.

Last Updated: 5 Aug 2008 09:44:28 PDT home  |  about  |  terms  |  contact
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